Help and FAQ

Download the app or click “Create my profile”: all you need is an email address. You’ll get a 6-digit code, no password to remember.

Check your spam folder and the spelling of your address. You can request a new code after one minute.

Yes, pause your profile in the app settings: it no longer appears in discovery and your matches are kept.

At least 10 to appear in discovery. The more you answer, the more reliable your compatibility scores.

At any time, in the app. Scores are recalculated immediately.

It’s a hard filter: people whose answer doesn’t work for you are not shown to you, and vice versa.

When two people like each other, a match is created and the conversation opens.

25 likes a day and 1 crush a week on the free plan. Premium makes likes unlimited (and 5 crushes a week).

Yes, from the conversation. The person disappears from your matches and can no longer message you.

From the profile or the conversation, tap “…” then “Report”. Our team reviews every report; the person is not notified.

You disappear for each other everywhere in the app, and any match is removed.

In the app, take a selfie copying the requested gesture. Our team compares it with your photos.

On the web: “My account” › “Manage my subscription”, or the “Cancel a subscription” page. Bought in the app: in the App Store or Google Play settings.

Refund conditions are set out in our Subscription terms. For any billing question, email billing@idelova.com.

Yes, one Premium for web, iPhone and Android, with the same account.

In Switzerland, in Zurich. We never sell your data.

In “My account” › “Export my data”: you get a complete JSON file.

In the app or in “My account” on the web. Deletion is immediate and permanent.